Complaints Procedures

HOW Autofxpips HANDLES COMPLAINTS

At Autofxpips Ltd. we are focused on giving customers the most astounding standard of administration. On the off chance that a customer is disappointed with the services to provide, Autofxpips will do all that we can to accomplish neighborly goals to the circumstance. However, if this is absurd, Autofxpips has a committed Consumer Complaints Manager whose essential obligation is to manage objections from retail customers emerging from exchanges including people directed by the Malta Financial Services Authority (MFSA). Autofxpips's Consumer Complaints Manager deals protests decently, reliably and in a timely manner.

WHEN WE RECEIVE YOUR COMPLAINT

An endless supply of a customer complaint, Autofxpips will instantly keep in touch with the customer or their delegate to tell them the grievance has been gotten. Autofxpips will likewise disclose how it plans to manage it. If a complaint was made to Autofxpips by telephone, this letter explains our comprehension of the customer's worries, allowing them the chance to correct any misconceptions that Autofxpips may have.

RESOLVING YOUR COMPLAINT

Autofxpips will evaluate customer complaints and if additional data is required will write to or telephone the customer to clarify what is required. It is basic that customers comprehend that all complaints are considered unbiasedly and on their individual after sufficient dialog with the customers and all gatherings concerned. Once Autofxpips has finished a careful examination, a letter will be sent to the customer instructing them concerning the discoveries. The reaction will cover the result of the examination together with Autofxpips's evaluation of the issues brought up in the objection, and, where applicable, subtleties of any change that offered by Autofxpips.

IF THERE IS A DELAY IN RESOLVING YOUR COMPLAINT

Autofxpips's regulator, the Malta Financial Services Authority (MFSA), expects Autofxpips to determine most objections inside a reasonable time. Autofxpips is focused on accomplishing this and to determine all complaints in an as opportune way as could be expected under the circumstances. On the off chance that Autofxpips does not have all the data required to determine the issue and needs to gather extra data, or if there is a deferral for some other reason, Autofxpips will keep in touch with the customer with a notice. If the objection takes longer than two months to determine, Autofxpips will keep in touch with the customer around then to clarify why. Autofxpips's Complaints Manager will not research objections where over a year have gone since the customer ended up mindful of the conditions offering cause to the protest or if over a half year have gone since the customer was told recorded as a hard copy that their complaint was not maintained.

In the case of customer is not satisfied with any administration given by Autofxpips, kindly do not dither to get in touch with us.

Malta's Financial Services Authority address: Triq L-Imdina, Zone 1 Central Business District Birkirkara CBD 1010, Malta.